FAQ

Inquiries

Do I have access to the tech support center 24 hours 7 days a week?

A unique feature of our system offers the LIVE HELP on any page/module you are working on. Just hit Help and a ticket will me automatically be created for you where our team will reply same working day/hours.

Invoices

Integration with your local accounting system

If you opt to use another or existing accounting system that is not a problem. eCargo supports multi-currencies and has excellent exporting data options for connecting with other accounting systems (CSV, XML,etc)

Pricing

Do we discount for branches and multi-offices?

Please contact our sales team (by phone or contact us form) and let us know how many offices and users you plan to have. We are positive that our proposal will make you smile.

Security

Can I upgrade between packages?

Yes, you can upgrade anytime from one package to other, however downgrade is only available through technical support.

Account

How long does it take for my company to be setup and running?

In just one business day! We’ll help you in one day: to issue your first offer, sale, invoice and documentation (AWB, Manifest, CMR, Bill of Lading, etc).

Shipments

Can I upgrade between packages?

Yes, you can upgrade anytime from one package to other, however downgrade is only available through technical support.

E-forms

Can I upgrade between packages?

Yes, you can upgrade anytime from one package to other, however downgrade is only available through technical support.

Get in touch

We would be delighted to talk to you about Transcount's potential for your business. Contact us if you have any suggestions or would like to know more about Transcount.

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